**If your order contains a pre-order item, please be advised the WHOLE order will be held until fulfillment can be completed**

What is the fulfillment timeline for my order?

Once you have received your order confirmation email and your order is NOT a pre-sale item, please allow 3-5 business days for processing. For orders placed during drops/holiday season, please allow 6-10 business days due to the high order volume. Processing times are separate from and do not include shipping times. Please be advised, LTDE’s standard business operations are Monday-Friday 8AM-4PM MST.  Orders placed on weekends and federal holidays will begin processing the following business day.

How long should my order take to ship?

LTDE ships exclusively with USPS

Domestic: USPS estimates the following shipping times: First-Class (2-5 business days), Priority (2-3 business days), Express (1-2 days). These time frames are estimates only and are not guaranteed.  Once packages leave our facility, USPS is solely responsible for the delivery of packages.

International: USPS partners with GlobalPost to ship internationally.  We recommend using the link (https://www.goglobalpost.com/track/) for the most accurate updates on the whereabouts of your package.  Please be aware it is typical for international orders to take 10-14 weeks or longer to deliver, and varies depending on the country and customs regulations.  If your tracking has not been updated/delivered within the given timeframe, please contact our customer service at customersupport@letthedogeat.com for further assistance.

I am an international customer, does LTDE pay custom fees?

Customs/Duties/Taxes: The customer is responsible for all applicable customs and import duties, fees, taxes, VAT, etc. LTDE does not collect/pay any of these fees. Customs/border agents reserve the right to deny or release your package, which may also cause delay of delivery.

How do I track my order?

Once your order enters processing, you will receive an automated email with your tracking information to the email address corresponding with your order. If you do not receive an email within our processing timeframes, please contact us at customersupport@letthedogeat.com for further assistance. Be aware, your initial tracking email only signifies that the order has begun to process - tracking information will update once the physical package has left our facility.

How can I cancel/adjust my order?

To make any adjustments to your order, please reach out to customersupport@letthedogeat.com as soon as possible. Please understand that entering the correct information when placing an order is the customers responsibility, although LTDE understands that mistakes happen. Once your order begins processing and handling, it can no longer be canceled/adjusted. We do our best to accommodate, but cannot guarantee the changes can be made. 

My package was damaged/lost/stolen, what should I do?

We apologize for the experience you are having with your order! Due to privacy reasons, LTDE recommends reaching out to USPS for all shipping inquiries as we are only able to see the same tracking information as you.  We advise filing a claim via the USPS website, by phone, or at your local post office. We will work with USPS on claims that have ‘no delivery scan’, but you must first make the claim with the carrier. 

• First-Class Mail: Please be advised this shipping option does not include insurance and you will only be able to file a Missing Mail Claim with USPS (https://www.usps.com/help/missing-mail.htm).
• Priority/Express Mail: These shipping options include insurance for lost/damaged/stolen packages and can file a claim with USPS (https://www.usps.com/help/claims.htm). Please be advised it is at USPS’ discretion whether or not a claim is approved/denied as they perform their own investigation and is outside of NFQ’s control. 

I received a defective item, what are my options?

Please email customersupport@letthedogeat.com with a clear photo of your packing slip as well as the defect on the garment for assessment. Your item is only considered defective if:

• It was RECEIVED with an issue (fraying, tearing, staining, or discoloration)
• Once your item has been washed/worn it does not qualify as defective
• You must contact LTDE within 7 days of receiving a defective item. After 7 days your product will not be accepted.
• Normal wear and tear will not be considered as defective including:
• Any scratches, markings, fraying due to physical activity
• Garments damaged resulting from failure to follow care instructions (washing/drying)

If the item is deemed defective, you will have the following options: 

• Receiving a replacement item (the same one purchased)
• A refund issued to the method of payment used during checkout or store credit.

***If the original item purchased is out of stock, you are able to choose another item of equal value we can send out instead***

I received an incorrect item, what should I do?

Please email a clear photo of the incorrectly received item as well as your packing slip to customersupport@letthedogeat.com. We will send you a prepaid label to return the incorrectly received item. Once your product is received at our warehouse facility, we can resend the product (if in stock) or issue a refund/store credit for the item.

***If the incorrectly received item is washed or worn in any way, we will not be able to accept the item***

If you have any questions regarding this process please reach out to customersupport@letthedogeat.com and we will be happy to help!